Easy 30-day returns with free return shipping across Europe
Return items within 30 days of delivery
We provide prepaid return labels
100% refund for eligible returns
Email us at returns@nordexa.com or use our contact form
Receive your Return Authorization (RA) number
Pack items in original packaging with RA number
Use provided prepaid shipping label
We inspect and process your return
Refund issued to original payment method
Refunds are processed to your original payment method (bank transfer, credit card, etc.)
For COD orders, refunds are issued via bank transfer to your provided account
3-5 business days after we receive your returned item
5-10 business days depending on your bank
3-5 business days to appear on your statement
We don't offer direct exchanges, but our return and reorder process is quick and easy!
Return your original item following our return process
Place a new order for the item you want instead
Contact us immediately with photos of the damage. We'll arrange a free return and replacement or full refund.
Yes! COD orders follow the same return policy. Refunds are issued via bank transfer.
Contact our customer service team. While our standard policy is 30 days, we may make exceptions for special circumstances.
No! We provide free prepaid return labels for all eligible returns within Europe.
Our customer service team is ready to assist you